Return & Exchange

Return & Exchange Policy for BIXXY

At BIXXY, we want you to love your purchase! However, if you encounter any issues, we offer a straightforward return and exchange policy. Please read the details below carefully.

Return & Exchange Guidelines

  • Timeframe: You can request a return or exchange within 3 days of receiving your order.
  • Proof Requirement: A video of the unboxing is mandatory as proof to validate your return or exchange request. The video should clearly show the package being opened, along with the product and any defects or issues.
  • How to Request: Send an email to bixxy.help@gmail.com with your order details(Order No. , Date of purchase) and the unboxing video within the given timeframe.
  • Approval Process: Once we receive your request and video proof, our team will review it.
    • If the issue is verified, we will proceed with the return or exchange process.
    • If the video proof is inconclusive or the issue doesn’t meet our return criteria, we reserve the right to accept or deny the return or exchange at our discretion.
  • No Exceptions: Requests made after the 3-day period or without valid video proof will not be eligible for return or exchange.

Important Notes:

  • Items must be unused, unworn, and returned in their original packaging with all tags intact.
  • Return shipping costs may apply, depending on the situation.

We value your satisfaction and appreciate your understanding of our policy! If you have any questions or concerns, feel free to reach out to bixxy.help@gmail.com — we’re here to help! 🫡😊